Customer Care Support - M/W/X

Karos; Paris; Ibrido; EUR 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

2 days remote per week

Alan health insurance

Swile card 60% Karos

Holiday bonus

Quarterly bonus

Mobility package

Great team

New offices in Paris

Descrizione del lavoro

Karos is expanding its international User Support Team and seeks driven individuals to join the frontline, ensuring user happiness and trust. You will work with the Support Manager to handle inquiries, optimize via automation, and elevate the user experience across countries Karos operates in.

You will thrive in a fast-growing environment, balancing automation with human touch, and you will contribute to a culture of exceptional service across France and beyond.

Competenze

• Fluent in French and English, both written and spoken.
• German or Spanish reading/writing is a strong asset.
• Autonomous, dynamic, and able to thrive in a fast-growing team.

Mansioni

• Turn user interactions into trust and satisfaction.
• Use automation and AI tools to handle common requests.
• Anticipate user needs to improve the experience across Karos markets.
• Propose and track new success indicators for support efficiency.
• Contribute to team goals in a fast-paced, collaborative environment.

Conoscenze

French language

English language

Team spirit

Autonomous

Strumenti

Intercom

Microsoft Office

Descrizione del lavoro

Karos is looking for talented individuals whose professional and personal skills will strengthen our international User Support Team. You’ll be on the front line, making our Karos community even happier, working closely with the Support Manager.

We’ve won the Île-de-France Mobilités tender, France’s largest region by trip volume, and Karos has just announced the acquisition of Daily. Thanks to these two milestones, Karos is on track to become the largest carpooling service in Europe, with a clear ambition to grow internationally. Joining our team today means being part of this major project and supporting a rapidly growing community, in France and abroad.

Your missions

• You’ll turn every user interaction into a moment of trust and lasting satisfaction.

• You’ll use automation and AI tools to handle common requests more efficiently, and focus your energy on the interactions that truly need a human touch.

• You’ll anticipate and elevate carpoolers’ needs to continuously improve the experience and help drive usage across every country where Karos operates, helping build this new international scope.

• You’ll propose and track new success indicators to make Support more efficient and better adapted.

• You’ll contribute to the team’s collective goals and dynamic, in an environment where every user journey matters.

Good to know: the team covers a schedule from Monday to Saturday, 7am to 8:30pm, with shifts shared across the team (morning, evening, rotating Saturday).

You’re keen to learn about the mobile app industry and grow your skillsYou treat users the way you’d want to be treatedYou have strong drive and know how to prioritiseYou’re autonomous and dynamicYou handle stress wellYou have team spiritYou’re proficient in Pack Office and some CRM tools (like Intercom)Your spelling is flawlessYou understand and speak French and English fluently (reading, writing, speaking)Fluency in German or Spanish (reading, writing, speaking) is a strong asset for this role, as part of our international expansion

Additional information

• 2 days of remote work possible per week, plus 2 floating days per month to take as needed
• Alan health insurance
• A Swile card with 60% contribution from Karos
• Holiday bonus
• Quarterly individual bonus
• Karos has set up a sustainable mobility package
• A genuinely great team
• New offices in a great location in Paris