Information Technology Specialist

Sharp Brains; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Sharp Brains in Paris seeks an IT Support Specialist for a 1-year freelance/B2B contract, working 2 days per week.

You will provide end-to-end desktop support, manage IMAC, imaging, and patches, leveraging SCCM/Intune and ServiceNow for asset tracking and ticket resolution. Onsite VIP support and ITIL-aligned incident handling are part of daily duties.

Strong Windows OS experience and good communication in English are required; occasional travel to client sites may be needed.

Qualifications

• More than 3 years IT support experience.
• Experience in corporate IT environments and ITIL processes.
• Proficient with Windows OS and Office apps.

Responsabilités

• Provide end-to-end technical support for desktop and laptops.
• Handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Manage the full lifecycle of desktop devices including imaging and vendor hardware replacements.
• Deliver support using SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administer approved software installations, updates, and security patching in coordination with IT policies.
• Provide remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offer VIP support and act as the primary onsite contact during escalations or outages.
• Support printers, scanners, and peripheral devices, including troubleshooting and maintenance.
• Assist with Active Directory tasks, basic user account management, and smart hands support.
• Maintain documentation of incident resolution, hardware inventory, and technical guides.
• Demonstrate familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Follow ITIL practices for incident, problem, and service request management in corporate environments.

Connaissances

End-user support

Deskside support

Remote support

Windows OS

ITIL practices

Troubleshooting

Outils

SCCM

Intune

ServiceNow

Active Directory

Description du poste

Role Type: FTE

Working Days: 2 Days a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Site Address: Paris,France

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.