Information Technology Support Engineer

TGS International Group; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A corporate monitoring company in Paris is seeking an experienced IT Support Engineer to provide onsite technical support within a corporate banking environment. You will deliver high-quality frontline support to end-users, ensuring minimal disruption and maintaining system reliability across hardware, software, and network infrastructure. The ideal candidate must be fully bilingual in French and English and possess strong troubleshooting skills and experience in enterprise-level environments. This long-term contract offers competitive day rates and overtime availability.

Qualifications

• Proven experience in IT Support, Desktop Support, or End-User Computing roles.
• Strong troubleshooting skills across Windows environments, business applications, and network connectivity.
• Experience within a banking or financial services environment.

Responsabilités

• Provide first-line technical support to end-users.
• Diagnose and resolve desktop, laptop, and mobile device issues.
• Install, configure, and maintain operating systems and business applications.
• Support corporate mobile devices (configuration, troubleshooting, and maintenance).
• Troubleshoot network connectivity and access issues.

Connaissances

Troubleshooting across Windows environments

Strong documentation skills

Communication skills

Ability to work independently

Experience supporting enterprise environments

Experience with corporate banking environment

Bilingual in French and English

Description du poste

Working Hours: 7-hour day (07:00–15:00 or 11:00–19:00)

Overtime: Weekend overtime available

Overview

We are seeking an experienced IT Support Engineer to provide onsite technical support within a corporate banking environment in central Paris. The successful candidate will deliver high-quality frontline support to end-users, ensuring minimal disruption and maintaining system reliability across hardware, software, and network infrastructure.

Key Responsibilities

• Provide first-line technical support to end-users across hardware, software, application, and network-related issues
• Diagnose and resolve desktop, laptop, and mobile device issues efficiently
• Install, configure, and maintain operating systems and business applications
• Support corporate mobile devices (configuration, troubleshooting, and maintenance)
• Set up and manage user accounts, email systems, and security permissions
• Troubleshoot network connectivity and access issues
• Work collaboratively with cross-functional IT teams on upgrades and system improvements
• Accurately document incidents, resolutions, and maintain hardware/software asset inventory

Required Skills & Experience

• Proven experience in IT Support, Desktop Support, or End-User Computing roles
• Strong troubleshooting skills across Windows environments, business applications, and network connectivity
• Experience supporting enterprise-level environments
• Ability to work independently in a fast-paced, professional setting
• Strong documentation and communication skills
• Previous experience within a banking or financial services environment
• Experience working onsite within structured, corporate environments

Language Requirement

• Must be fully bilingual in French and English (spoken and written)

This is an excellent opportunity to join a high-profile corporate environment on a long-term contract with competitive day rates and overtime availability.

To apply, please submit your CV or get in touch directly for a confidential discussion.