IT Support Technician

Fortis Hayes; Boulogne-sur-Mer; On-site; EUR 24,000 - 32,000; Full time

Job summary

Fortis Hayes is seeking an IT support professional in Boulogne-sur-Mer to deliver frontline technical assistance across hardware, software, and network services. You will troubleshoot PC, printer, and mobile device issues, manage ticketing workflows, and ensure adherence to documented processes.

Fluency in French and English is required for customer interactions. The role involves providing hardware and software support, including Microsoft OS, Active Directory, and Exchange environments, with

Qualifications

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Strong customer service skills and ability to adhere to documented processes.

Responsibilities

• Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.

Skills

Customer service

Hardware knowledge

Networking

Printer hardware

Office 365

VPN configuration

Active Directory

Exchange

Office applications

Tools

Ticketing software

Office 365

Printer management tools

PC/Laptop peripherals

Mobile device management

Apple OS

Job description

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

• Fluency in French/Francais andEnglish (written and verbal).

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.