Senior IT Support Specialist - 2 Days/Week Freelance (Paris)

Sharp Brains; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Sharp Brains in Paris seeks an IT Support Specialist for a 1-year freelance/B2B contract, working 2 days per week.

You will provide end-to-end desktop support, manage IMAC, imaging, and patches, leveraging SCCM/Intune and ServiceNow for asset tracking and ticket resolution. Onsite VIP support and ITIL-aligned incident handling are part of daily duties.

Strong Windows OS experience and good communication in English are required; occasional travel to client sites may be needed.

Qualifications

• More than 3 years IT support experience.
• Experience in corporate IT environments and ITIL processes.
• Proficient with Windows OS and Office apps.

Responsabilités

• Provide end-to-end technical support for desktop and laptops.
• Handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Manage the full lifecycle of desktop devices including imaging and vendor hardware replacements.
• Deliver support using SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administer approved software installations, updates, and security patching in coordination with IT policies.
• Provide remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offer VIP support and act as the primary onsite contact during escalations or outages.
• Support printers, scanners, and peripheral devices, including troubleshooting and maintenance.
• Assist with Active Directory tasks, basic user account management, and smart hands support.
• Maintain documentation of incident resolution, hardware inventory, and technical guides.
• Demonstrate familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Follow ITIL practices for incident, problem, and service request management in corporate environments.

Connaissances

End-user support

Deskside support

Remote support

Windows OS

ITIL practices

Troubleshooting

Outils

SCCM

Intune

ServiceNow

Active Directory

Description du poste

Sharp Brains in Paris seeks an IT Support Specialist for a 1-year freelance/B2B contract, working 2 days per week.

You will provide end-to-end desktop support, manage IMAC, imaging, and patches, leveraging SCCM/Intune and ServiceNow for asset tracking and ticket resolution. Onsite VIP support and ITIL-aligned incident handling are part of daily duties.

Strong Windows OS experience and good communication in English are required; occasional travel to client sites may be needed.