Information Technology Analyst

HCLTech; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading technology firm in Paris is looking for a dedicated L1 Deskside Support technician to join their IT team. The position involves providing first-level technical support for hardware and software issues, ensuring smooth resolution of user problems. Ideal candidates will have strong troubleshooting skills and experience in a technical support role. This office-based position may require occasional remote support and flexibility in working hours.

Qualifications

• 3+ years of experience in a technical support role, preferably deskside support.
• Proven knowledge of hardware and software troubleshooting.
• Effective communication skills in English.

Responsabilités

• Provide first-level technical support for hardware and software issues.
• Document and track issues in IT ticketing system.
• Assist with installation and maintenance of computer systems.

Connaissances

Technical support experience

Troubleshooting skills

Effective communication

Customer-oriented mindset

Formation

High school diploma

IT-related certifications

Outils

Windows

macOS

Description du poste

Experience- 3+ Years

Location- Paris, France

Position Overview

We are seeking a dedicated and enthusiastic L1 Deskside Support technician to join our IT team. The ideal candidate will provide first-level technical support for hardware and software issues, ensuring smooth and efficient resolution of user problems.

Key Responsibilities

• Respond to and resolve user issues via phone, email, or in-person visits.
• Troubleshoot hardware and software problems on desktops, laptops, printers, and other peripherals.
• Assist with the installation, configuration, and maintenance of computer systems.
• Document and track issues in the IT ticketing system, ensuring timely follow-up and closure.
• Provide support for remote users and ensure connectivity to the network and systems.
• Perform routine maintenance tasks, such as software updates, patches, and backups.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain a high level of customer satisfaction through prompt and efficient support.
• English knowledge is a must.

Qualifications

• High school diploma or equivalent; IT-related certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Proven experience in a technical support role, preferably in a deskside support capacity.
• Strong knowledge of Windows and macOS operating systems, as well as common software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Customer-oriented mindset with a focus on delivering high-quality support.

Working Conditions

• Office-based position with occasional requirements for remote support.
• May require lifting and moving of computer hardware and peripherals.
• Flexibility to work outside of regular business hours, if needed.