IDC Facility Engineer: On-Site Infra & Incident Response

ThunderSoft; Paris; On-site; EUR 28,000 - 42,000; Full time

Job summary

ThunderSoft in Paris seeks an on‑site IDC operations engineer to perform routine 5×8 duties, monitor infrastructure, and ensure system availability according to client requirements. The role requires responsiveness to IT operations incidents and adherence to emergency procedures.

The ideal candidate has at least 1 year of IDC experience, with a background in electrical engineering or HVAC, and strong English communication for collaboration across teams and sites.

Qualifications

• Full‑time associate degree or higher in a related field.
• Degree fields: Electrical engineering, HVAC or related areas.
• At least 1 year of IDC infrastructure experience.
• Strong communication and cross‑team collaboration skills.

Responsibilities

• Perform 5×8 IDC on‑site duties per client requirements.
• Update infrastructure information with high accuracy and monitor system availability.
• Familiarize with IDC environment, monitor systems and conduct facility checks.
• Respond promptly to incidents following IT operations guidelines and report findings.
• Understand IDC power, HVAC, and low‑voltage systems to restore services quickly.
• Contribute to monitoring, capacity, security, and availability management to boost efficiency.
• Create and implement change MOPs to prevent incidents during operations.
• Complete additional tasks outlined in the Service Contract and attachments.

Skills

Infrastructure knowledge

IDC operations

Incident response

English communication

Education

Associate degree

Electrical engineering

HVAC

Tools

Monitoring systems

Alarm management

MOP/EOP procedures

Job description

ThunderSoft in Paris seeks an on‑site IDC operations engineer to perform routine 5×8 duties, monitor infrastructure, and ensure system availability according to client requirements. The role requires responsiveness to IT operations incidents and adherence to emergency procedures.

The ideal candidate has at least 1 year of IDC experience, with a background in electrical engineering or HVAC, and strong English communication for collaboration across teams and sites.