IDC Facilities & Infrastructure Engineer

ThunderSoft; La Courneuve; On-site; EUR 42,000 - 56,000; Full time

Job summary

ThunderSoft in Île-de-France seeks an on-site IT Operations Technician to support critical infrastructure. You will promptly respond to incidents, monitor alarms, and maintain accurate infrastructure data while inspecting IDC facilities in line with guidelines.

You will work with power, HVAC, and low-voltage systems, aiming to improve availability and reduce downtime through robust monitoring and change management.

Qualifications

• Experience in on-site IT operations and incident management procedures.
• Familiarity with IDC infrastructure including power, HVAC and low‑voltage systems.
• Ability to update infrastructure information with high accuracy.
• Knowledge of facility inspections and MOP review processes.

Responsibilities

• Arrive on-site promptly as per IT operations incident management guidelines.
• Update and maintain infrastructure information with 100% accuracy; monitor platform alarm settings and system availability.
• Be familiar with the IDC environment and monitoring systems and conduct facility inspections per Alibaba’s requirements including MOP review.
• Respond quickly to incidents on-site following EOP guidelines and report accordingly.
• Understand IDC infrastructure components to locate faults and restore services during incidents.
• Contribute to operational efficiency through monitoring, capacity, security and availability management.
• Independently create and implement change MOPs to prevent incidents from operational changes.
• Complete other tasks as outlined in the Service Contract and related attachments.

Skills

Infrastructure monitoring

Capacity management

Security management

Availability management

Incident response (on-site)

Facility inspections

Education

Technical degree in IT/Facilities

Tools

IDC monitoring systems

Alarm management tools

Job description

ThunderSoft in Île-de-France seeks an on-site IT Operations Technician to support critical infrastructure. You will promptly respond to incidents, monitor alarms, and maintain accurate infrastructure data while inspecting IDC facilities in line with guidelines.

You will work with power, HVAC, and low-voltage systems, aiming to improve availability and reduce downtime through robust monitoring and change management.