Hybrid Luxury CS Resolution Specialist (EN/FR)

Vestiaire Collective; Paris; Hybrid; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Significant investment in learning

Volunteer time for community projects

Job summary

A leading fashion marketplace in Paris is seeking a Customer Service Agent Associate to handle complex customer inquiries in both English and French. This role requires at least 3 years of experience in customer service and a strong empathy for customer needs. You will be responsible for analyzing customer requests and maintaining strong relationships. The position offers competitive compensation and the opportunity to work with a globally diverse team committed to sustainability.

Qualifications

• At least 3 years of successful experience in Customer Service.
• Strong customer empathy and understanding of buyer & seller mindset.
• Flexible, resourceful, and able to adapt to busy periods.

Responsibilities

• Handle complex customer requests in French and English.
• Analyze customer needs and provide tailored solutions.
• Maintain strong relationships with customers.

Skills

Customer empathy

Solution-oriented approach

Perfect command of English and French

Interpersonal skills

Job description

A leading fashion marketplace in Paris is seeking a Customer Service Agent Associate to handle complex customer inquiries in both English and French. This role requires at least 3 years of experience in customer service and a strong empathy for customer needs. You will be responsible for analyzing customer requests and maintaining strong relationships. The position offers competitive compensation and the opportunity to work with a globally diverse team committed to sustainability.