Trilingual Customer Service Advisor, Norwegian, English, French

Cloudinary; Arcueil; On-site; EUR 27,000 - 38,000; Full time

Job summary

Jobtailor seeks a client experience specialist for a major French luxury house in Île-de-France. You will inform, advise and assist clients, deliver tailored service, and build privileged relationships across boutique interactions, orders and after-sales support.

Fluent in three languages and skilled in storytelling, you will engage an international, demanding clientele with elegance and empathy. The role emphasizes bespoke service, exceptional communication and a memorable brand experience,

Qualifications

• Empathy, elegance and generosity enabling unique client experiences.
• Storytelling and ability to share heritage to create emotional connections.
• Fluency in three languages (CEFR C1) and impeccable written skills.

Responsibilities

• Inform, advise and assist clients throughout their journey (product information, orders, deliveries, after-sales).
• Build a privileged relationship with clients.
• Handle telephone reception and after-sales service for boutiques.
• Communicate practical information (availability, hours, access).
• Start date: June 1. Training: 3 weeks.

Skills

Empathy

Elegance

Generosity

Storytelling

Multilingual

Communication

Client relationship

Customer service

Job description

Responsibilities

As part of a team dedicated to the clientele of a major French luxury house, you will deliver a unique experience to each client, consistent with the brand's promise of excellence.

• Inform, advise and assist clients throughout their journey (information about products and the House, orders and deliveries, after‑sales service, sample requests)
• Build a privileged relationship with your clients
• Handle telephone reception and after‑sales service for the couture house's boutiques
• Communicate practical information (product availability, opening hours, access, ...)
• Start date: June 1. Paid theoretical and practical training: 3 weeks

Requirements

• Your empathy, elegance and generosity enable you to deliver a unique and memorable experience to each client
• You have a flair for storytelling, sharing heritage and creating emotional experiences
• Your strong aptitude for bespoke service for an international, high‑end and demanding clientele is well established
• Excellent spoken command of all three languages and impeccable written skills (CEFR - level C1)
• A first experience in luxury, fashion, e‑commerce or customer relations is desirable

Soft Skills

• empathy
• elegance
• generosity
• storytelling
• creating emotional experiences
• bespoke service
• communication
• client relationship building
• customer service
• multilingual proficiency