Bilingual Client Advisor FR/EN – Luxury E‑commerce

Hermès; Paris; On-site; EUR 29,000 - 36,000; Full time

Job summary

Hermès is seeking a bilingual customer advisor fluent in French and English, with another language considered a plus, to join its European e-commerce customer relations team in Paris. You will serve as the single point of contact for online customers and stores, delivering premium service across multiple channels.

You will work in a multicultural environment, manage inquiries, advise on products, and help drive sales while upholding Hermès’ brand experience.

Qualifications

• Bilingual in French and English; additional language is a plus.
• Strong written and spoken communication skills in French and English.

Responsibilities

• Interact by phone, e-mail, and WhatsApp with e-commerce customers.
• Advise customers and drive sales.
• Process inquiries and provide a seamless omnichannel experience for Hermès customers.
• Deliver exemplary service and maintain brand standards.

Skills

French & English bilingual

Additional language a plus

Job description

Hermès is seeking a bilingual customer advisor fluent in French and English, with another language considered a plus, to join its European e-commerce customer relations team in Paris. You will serve as the single point of contact for online customers and stores, delivering premium service across multiple channels.

You will work in a multicultural environment, manage inquiries, advise on products, and help drive sales while upholding Hermès’ brand experience.