Hybrid Enterprise Client Success Manager - EMEA

Ledger; Paris; Ibrido; EUR 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work policy

Health & Life Insurance

Shareholders program

Commuter allowance

Learning & Development

Descrizione del lavoro

Ledger is seeking an experienced Account Manager to own a portfolio of institutional clients from onboarding through expansion. You will be Ledger’s trusted advisor, guiding clients through onboarding, integration, adoption and renewal in a fast-paced, international setting.

You’ll work with senior stakeholders, explain product capabilities, drive adoption, negotiate renewals and contribute to the product roadmap.

Competenze

• 4+ years in account management or customer success, B2B SaaS.
• Experience managing financial institution clients such as banks or custodians.
• Proven upsell/expansion track record.
• Excellent written and verbal English.
• Comfort with technical discussions (APIs, integration flows).

Mansioni

• Own end-to-end relationships for a portfolio of exchanges, banks and fintechs.
• Lead onboarding, integration, adoption, renewal and expansion.
• Run workshops with Solutions Engineers to guide integration.
• Identify and close upsell and cross-sell opportunities.
• Negotiate renewals and contracts with Legal involvement.
• Represent Ledger at client meetings and industry events across EMEA.

Conoscenze

Account Management

Upselling & Expansion

SaaS / Enterprise Software

Customer Success

Stakeholder Communication

Strumenti

CRM (Salesforce)

Descrizione del lavoro

Ledger is seeking an experienced Account Manager to own a portfolio of institutional clients from onboarding through expansion. You will be Ledger’s trusted advisor, guiding clients through onboarding, integration, adoption and renewal in a fast-paced, international setting.

You’ll work with senior stakeholders, explain product capabilities, drive adoption, negotiate renewals and contribute to the product roadmap.