Enterprise Client Success Manager – Growth & Renewals

INKcredible Design & Printing; Paris; Ibrido; EUR 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work policy

Health and Life Insurance

Shareholder opportunities

Commuter allowance

Learning & Development

Descrizione del lavoro

Ledger in Paris is seeking an experienced Account Manager to own a portfolio of institutional clients from onboarding to renewal and expansion, serving as their trusted advisor inside Ledger.

You will manage relationships with banks, asset managers and custodians across Europe, the Middle East and Africa, drive integration with Solutions Engineers, and identify upsell opportunities while guiding contract renewals.

Competenze

• 4+ years in account management or customer success in B2B SaaS.
• Experience managing financial institution clients such as banks, asset managers, custodians or payment providers.
• Track record of upselling and expanding accounts against targets.
• Experience negotiating contracts and renewals with enterprise clients.
• Comfort with technical conversations: APIs, integration flows and security concepts.
• Hands-on experience with digital assets or strong interest in the space.
• Excellent written and verbal communication in English.
• Structured, self-driven way of working.

Mansioni

• Own a portfolio of institutional clients from onboarding to renewal and expansion, as their trusted Ledger advisor.
• Be primary contact for a portfolio of exchanges, banks, custodians and fintechs, from operations to C-level.
• Drive integration and adoption with Solutions Engineers.
• Grow accounts through upsell and cross-sell opportunities; own expansion and retention targets.
• Negotiate renewals and contracts with Legal on terms.
• Shape product by turning client feedback into prioritized input for Product.
• Run account rhythm: QBRs, account plans, CRM upkeep, risk flagging.
• Represent Ledger at client meetings and industry events across EMEA, with travel.

Conoscenze

Account management

Customer success

B2B SaaS

Upselling

Contract negotiations

Technical conversations

English communication

CRM experience

Strumenti

CRM systems

Descrizione del lavoro

Ledger in Paris is seeking an experienced Account Manager to own a portfolio of institutional clients from onboarding to renewal and expansion, serving as their trusted advisor inside Ledger.

You will manage relationships with banks, asset managers and custodians across Europe, the Middle East and Africa, drive integration with Solutions Engineers, and identify upsell opportunities while guiding contract renewals.