Hybrid Customer Care Specialist Payments & Onboarding

Alma; Lille; Hybrid; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Sustainable mobility package

Laptop choice

Team events

Job summary

Alma in Lille is looking for a Customer Care Officer to ensure a smooth and reliable experience for merchants and consumers using Alma. This role combines frontline support with operational improvements, handling complex requests via email and phone, and guiding users through Alma’s payment solutions.

You will work from Lille with two days of remote work per week, joining a fast-growing team that values customer satisfaction, process excellence, and collaborative problem solving.

Qualifications

• Strong written and verbal communication in French and English.
• Customer-oriented, empathetic and solution-driven.
• Organized and rigorous in work processes.
• Autonomous and resourceful when solving problems.
• Comfortable in a fast-growing environment.
• First experience in customer support or operations is a plus.

Responsibilities

• Handle complex requests from merchants and consumers via email and phone.
• Guide users in Alma's payment solutions.
• Provide clear, helpful responses with high customer satisfaction.
• Support onboarding of new merchants and ensure smooth integration.
• Monitor cases and help improve processes and tools.
• Participate in team onboarding and training as the team grows.

Skills

Bilingual French & English comms

Customer-oriented mindset

Empathy

Organized and rigorous

Autonomous problem solver

Job description

Alma in Lille is looking for a Customer Care Officer to ensure a smooth and reliable experience for merchants and consumers using Alma. This role combines frontline support with operational improvements, handling complex requests via email and phone, and guiding users through Alma’s payment solutions.

You will work from Lille with two days of remote work per week, joining a fast-growing team that values customer satisfaction, process excellence, and collaborative problem solving.