Customer Care & Onboarding Specialist — Remote (2x/Week)

Alma31; Lille; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Meal vouchers (Swile)

Sustainable mobility package

Choice of laptop (Mac or Windows)

Regular team events

Job summary

Alma is hiring a Customer Care Officer in Lille with two days of remote work per week. You will support merchants and consumers, guide them through Alma’s payment solutions, and contribute to improving operational processes. Weekend shifts may be required approximately twice per quarter.

Ideal candidates are bilingual in French and English, customer-oriented, organized, and proactive in a fast-growing environment. Prior experience in customer support or similar roles is a plus.

Qualifications

• Proficient written and verbal communication in French and English (bilingual)
• Customer-oriented, empathetic and solution-driven
• Organized and rigorous in work
• Autonomous and resourceful when solving problems
• Comfortable in a fast-growing environment

Responsibilities

• Handle complex requests from merchants and consumers via email and phone
• Guide users in the use of Alma’s payment solutions
• Provide clear and helpful responses while ensuring a high level of customer satisfaction
• Manage debt collection actions and follow up on payment delays
• Ensure smooth onboarding of new merchants and help them implement the Alma solution
• Monitor cases and ensure issues are resolved efficiently
• Identify recurring issues and share insights to improve processes and tools
• Contribute to quality reviews and operational improvements
• Support onboarding and training of new team members as the team grows

Job description

Alma is hiring a Customer Care Officer in Lille with two days of remote work per week. You will support merchants and consumers, guide them through Alma’s payment solutions, and contribute to improving operational processes. Weekend shifts may be required approximately twice per quarter.

Ideal candidates are bilingual in French and English, customer-oriented, organized, and proactive in a fast-growing environment. Prior experience in customer support or similar roles is a plus.