Customer Success Operations Manager

LeanScale, Inc.; Paris; Ibrido; EUR 70.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

Family support

Paid leave

Development opportunities

Wellness initiatives

Team activities

Descrizione del lavoro

PubMatic in Paris is seeking a Customer Success Operations Manager for a 12-month maternity cover. You will manage technical integrations and optimize performance, partnering with Sales, Product, Marketing and Engineering to deliver tailored plans and insights.

You will also ensure high-quality client support and drive revenue growth. The role requires hands-on programmatic knowledge, strong analytical skills, and fluent French (C1).

Competenze

• Experience in programmatic advertising including Header Bidding, ORTB, RTB/PMP.
• Familiarity with SSPs, Prebid wrappers, ad servers (GAM) and multiple ad formats.
• Strong analytical skills with datasets to identify trends and root causes.
• Proficient in Excel for analysis and reporting.
• Understanding of web technologies and debugging tools is advantageous.
• Ability to manage onboarding, client support, and optimisation simultaneously.
• Clear communication to explain technical concepts to diverse audiences.
• Structured, detail-oriented, collaborative mindset.
• Fluent French (C1 minimum).

Mansioni

• Own publisher account setup and manage Tier 1 omnichannel accounts on the PubMatic platform.
• Deliver seamless technical integrations with projects completed on time and to a high standard.
• Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues.
• Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations.
• Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans.
• Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency.
• Respond to and resolve integration issues, discrepancies, and brand safety escalations.
• Generate and interpret performance reports, turning data into clear client insights.
• Build strong client relationships, identifying growth opportunities and supporting revenue targets.

Conoscenze

Programmatic advertising

SSPs Prebid wrapper GAM

Analytical skills

Excel

Web technologies debugging

Onboarding and client support

Clear communication

Structured approach

Fluent French (C1)

Strumenti

Salesforce

JIRA

Descrizione del lavoro

About the Role

12 Month - Maternity Cover

Join PubMatic’s Customer Success team in Paris and play a key role in helping leading publishers maximise the value of our platform.

As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands‑on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.

If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.

What You’ll Do

• Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
• Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
• Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
• Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
• Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
• Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
• Respond to and resolve integration issues, discrepancies, and brand safety escalations
• Generate and interpret performance reports, turning data into clear client insights
• Build strong client relationships, identifying growth opportunities and supporting revenue targets

What You’ll Bring

• Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
• Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
• Strong analytical skills, with experience working with complex datasets to identify trends and root causes
• Confidence using Excel for analysis and reporting
• Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous
• Ability to manage onboarding, client support, and optimisation simultaneously
• Clear communication skills, with the ability to explain technical concepts to a range of audiences
• A structured, detail-oriented approach and a collaborative mindset
• Fluent French / C1 Minimum

Additional Information

Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location.

On-Target Earnings (OTE): (base + variable) - €70,000 - €85,000

Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely .

Benefits & Employee Experience

Our benefits package supports employees’ health, wellbeing and professional growth.

• comprehensive healthcare coverage
• income and family support
• generous paid leave
• development opportunities
• wellness initiatives
• collaborative office environment with regular team and community activities

Diversity & Inclusion

PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.