Enterprise CS Manager: AI-Driven Onboarding

CM.com; Paris; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Join the club: Global onboarding

Meal vouchers

Transport cost coverage (50%)

Sales Incentive Plan

25 vacation days

Employee Stock Purchase Program

Training & CM Academy

Job summary

CM.com is seeking a Customer Success Manager for our France team. You will onboard and implement CM.com products across our platform, ensuring customers adopt and derive value from our omnichannel messaging, marketing automation, and verification services.

You will drive the customer lifecycle, support renewals and upsell opportunities, and collaborate with Sales, Product, and Tech Support. Fluent English and French required; on-site in Paris.

Qualifications

• 3-5+ years of experience in customer success, account management, project management or consultancy in SaaS, telecom or marketing tech.
• Technical affinity: understand APIs and can translate technical docs for customers.
• Fluent in English and French; able to build strong relationships with enterprise clients.

Responsibilities

• Onboard and implement CM.com products across the platform for enterprise customers.
• Coordinate smooth launches and ensure customers adopt and derive value from services.
• Lead customer lifecycle activities including business reviews, CS meetings and renewal discussions.
• Collaborate with Sales, Account Management, Product, Development, Marketing and Tech Support.

Skills

Customer success

Account management

Project management

Consultancy

APIs

Tools

CRM

CSM tools

Job description

CM.com is seeking a Customer Success Manager for our France team. You will onboard and implement CM.com products across our platform, ensuring customers adopt and derive value from our omnichannel messaging, marketing automation, and verification services.

You will drive the customer lifecycle, support renewals and upsell opportunities, and collaborate with Sales, Product, and Tech Support. Fluent English and French required; on-site in Paris.