Hybrid Bilingual Tech Support Specialist (French/English)

Wolters Kluwer; Colombes; Hybrid; EUR 48,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Enablon, a Wolters Kluwer business, is seeking a Specialist in Customer Service Technical for Bois-Colombes. The role focuses on advanced troubleshooting, guiding customers through product installations, and contributing to process improvements in a hybrid work setting (8 days per month on-site).

You will train new staff and help refine support workflows. The ideal candidate has strong analytical and collaborative skills, with fluency in English and excellent French.

Qualifications

• Advanced troubleshooting for a wider range of issues.
• Project assistance to support technology initiatives.
• Training of new team members on procedures.
• Documentation management of support materials.
• Clear customer guidance and instruction delivery.
• Collaborative problem solving with peers.
• Follow-up to ensure issue resolution and satisfaction.
• Analytical identification of recurring issues.

Responsibilities

• Perform advanced troubleshooting for a wider range of issues.
• Assist in the implementation of new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.
• Collaborate with team members to resolve escalated issues.
• Conduct follow-ups to ensure issue resolution and customer satisfaction.
• Analyze recurring customer issues and suggest improvements.
• Maintain current knowledge of emerging product features.

Skills

Advanced troubleshooting

Project assistance

Training

Documentation management

Customer guidance

Collaborative problem solving

Follow-up skills

Analytical skills

Job description

Enablon, a Wolters Kluwer business, is seeking a Specialist in Customer Service Technical for Bois-Colombes. The role focuses on advanced troubleshooting, guiding customers through product installations, and contributing to process improvements in a hybrid work setting (8 days per month on-site).

You will train new staff and help refine support workflows. The ideal candidate has strong analytical and collaborative skills, with fluency in English and excellent French.