Remote Bilingual SaaS Support Specialist (FR/EN)

SupportYourApp; Montpellier; Remote; EUR 44,000 - 67,000; Full time

Benefits offered by this job

Flexible schedule

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management

Greenhouse conditions for self‑develop

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader seeking a Technical Support Consultant. You will handle technical support via email and calls, assisting customers in French and English, and contributing to high-quality service.

You bring 2+ years in SaaS/technical support, strong Excel and CRM experience, and a proactive problem-solving mindset. A personal laptop and reliable internet are required, with Zendesk being a plus.

Qualifications

• 2+ years in Customer Support, SaaS Support, or Technical Support.
• Fluent French and English (C1).
• Strong Excel skills (VLOOKUP, reporting, data analysis).
• Experience with CRM systems and Zendesk is a plus.
• Own laptop with 8GB RAM and reliable internet.

Responsibilities

• Deliver technical support via emails and calls.
• Troubleshoot and escalate requests, including technical issues.
• Maintain regular communication with customers and provide updates.
• Identify, reproduce, and report bugs to Product/Development teams.
• Gather customer feedback and suggest product improvements.
• Meet KPIs such as response time, resolution rate, and satisfaction.
• Document all customer interactions in the CRM system.
• Stay updated with platform updates and policies.

Skills

French (C1)

English (C1)

Customer Support

SaaS Support

CRM systems

Excel (VLOOKUP)

Problem solving

Tools

Zendesk

CRM tools

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader seeking a Technical Support Consultant. You will handle technical support via email and calls, assisting customers in French and English, and contributing to high-quality service.

You bring 2+ years in SaaS/technical support, strong Excel and CRM experience, and a proactive problem-solving mindset. A personal laptop and reliable internet are required, with Zendesk being a plus.