Hybrid French-English Technical Customer Support Specialist

Wolters Kluwer; Bois-Colombes; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Wolters Kluwer, through Enablon, seeks a Specialist in Customer Service Technical to troubleshoot complex issues and support customers in a hybrid Bois-Colombes role. The candidate will help refine support processes, train new staff, and contribute to ongoing product installations and documentation updates.

The role requires fluent English and perfect command of French, with a focus on customer satisfaction and cross-functional collaboration across our global technology platforms.

Qualifications

• Experience in advanced troubleshooting of technical issues.
• Ability to implement new support procedures.
• Experience in project-based improvements.
• Ability to train new team members.
• Strong documentation skills.

Responsibilities

• Perform advanced troubleshooting for a wider range of technical issues.
• Assist in the implementation of new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.
• Collaborate with team members to resolve escalated issues.
• Conduct follow-ups to ensure issue resolution and customer satisfaction.
• Analyze recurring customer issues and suggest improvements.
• Maintain current knowledge of emerging product features.

Skills

Advanced troubleshooting

Project assistance

Training

Documentation management

Customer guidance

Collaborative problem solving

Follow-up skills

Analytical skills

Job description

Wolters Kluwer, through Enablon, seeks a Specialist in Customer Service Technical to troubleshoot complex issues and support customers in a hybrid Bois-Colombes role. The candidate will help refine support processes, train new staff, and contribute to ongoing product installations and documentation updates.

The role requires fluent English and perfect command of French, with a focus on customer satisfaction and cross-functional collaboration across our global technology platforms.