Customer Service Technical Specialist

Wolters Kluwer; Colombes; Hybrid; EUR 48,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Enablon, a Wolters Kluwer business, is seeking a Specialist in Customer Service Technical for Bois-Colombes. The role focuses on advanced troubleshooting, guiding customers through product installations, and contributing to process improvements in a hybrid work setting (8 days per month on-site).

You will train new staff and help refine support workflows. The ideal candidate has strong analytical and collaborative skills, with fluency in English and excellent French.

Qualifications

• Advanced troubleshooting for a wider range of issues.
• Project assistance to support technology initiatives.
• Training of new team members on procedures.
• Documentation management of support materials.
• Clear customer guidance and instruction delivery.
• Collaborative problem solving with peers.
• Follow-up to ensure issue resolution and satisfaction.
• Analytical identification of recurring issues.

Responsibilities

• Perform advanced troubleshooting for a wider range of issues.
• Assist in the implementation of new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.
• Collaborate with team members to resolve escalated issues.
• Conduct follow-ups to ensure issue resolution and customer satisfaction.
• Analyze recurring customer issues and suggest improvements.
• Maintain current knowledge of emerging product features.

Skills

Advanced troubleshooting

Project assistance

Training

Documentation management

Customer guidance

Collaborative problem solving

Follow-up skills

Analytical skills

Job description

## Customer Service Technical SpecialistApply: Hybrid (8 days/month): FRA - Bois-Colombes, 17 Avenue de l'Europe: Full time: Posted Today: R0060373**Enablon**, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology.**Job Title: Specialist in Customer Service Technical** **About the Role:** As a Specialist in Customer Service Technical, you will take on a more prominent role in supporting customers with various technical issues. Building on your foundational skills, you will assist with more complex troubleshooting and contribute to project-based improvements. Your contributions will help in refining our support processes and enhancing customer satisfaction. **Responsibilities:** • Perform advanced troubleshooting for a wider range of technical issues. • Assist in the implementation of new procedures and techniques in customer support. • Participate in projects aimed at improving support systems and processes. • Provide step-by-step guidance to customers for product installations. • Update and maintain support documentation. • Train new employees on basic technical support procedures. • Collaborate with team members to resolve escalated issues. • Conduct follow-ups to ensure issue resolution and customer satisfaction. • Analyze recurring customer issues and suggest improvements. • Maintain current knowledge of emerging product features. **Skills:** • Advanced Troubleshooting: Diagnosing and resolving a broader range of issues. • Project Assistance: Supporting technology projects aimed at improving service. • Training: Ability to guide and train new team members. • Documentation Management: Updating support documentation. • Customer Guidance: Providing clear instructions to customers. • Collaborative Problem Solving: Working with peers to resolve issues. • Follow-Up Skills: Ensuring thorough resolution and customer satisfaction. • Analytical Skills: Identifying patterns in technical issues. **Languages:** perfect command of French and fluent in English **Location:** Bois-Colombes (Hauts de Seine) - Hybrid