Head of Hotel Care Strategy & Governance

RAFFLES; Issy-les-Moulineaux; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading hospitality technology firm in Issy-les-Moulineaux is seeking a Manager to drive performance in Hotel Care, overseeing BPO strategies and team development. The ideal candidate has a minimum of 8 years in management, strong communication skills in English and French, and a proactive mindset. With flexible work options and a commitment to social responsibility, this role offers a unique opportunity to make an impactful contribution to the future of hospitality.

Prestations

Remote work options

Meal vouchers

Health insurance funded at 50%

Sustainable mobility package

Employee Social Committee support

Training and career paths

Heartist® Program benefits

Qualifications

• Minimum 8 years of management experience.
• Dynamic, proactive, and autonomous individual.
• Strong communication and presentation skills required.
• Fluency in English & French is necessary.

Responsabilités

• Analyze OKRs, KPIs for Hotel Care.
• Define and drive BPO sourcing strategy.
• Manage and develop the team.
• Drive transversal projects in Hotel Care.

Connaissances

Management experience

Strong communication skills

Fluency in English

Fluency in French

Dynamic mindset

Proactive attitude

Presentation skills

Outils

PowerPoint

Service Now

Description du poste

A leading hospitality technology firm in Issy-les-Moulineaux is seeking a Manager to drive performance in Hotel Care, overseeing BPO strategies and team development. The ideal candidate has a minimum of 8 years in management, strong communication skills in English and French, and a proactive mindset. With flexible work options and a commitment to social responsibility, this role offers a unique opportunity to make an impactful contribution to the future of hospitality.