Guest Service Supervisor: Front Desk Leader & Coach

Drury Hotels; Poitiers; Sur place; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Quarterly bonuses up to $3200/year

Résumé du poste

Drury Hotels is seeking a front desk/guest service supervisor to support management and lead a diverse team at the Poitiers property. The role emphasizes maintaining service standards, training staff, and ensuring policy compliance while delivering exceptional guest experiences.

The position offers a supportive work environment with opportunities for mentorship, cross-training and growth, plus hotel discounts and occasional bonuses based on performance.

Qualifications

• Ability to give and take written and oral direction.
• Clear English communication with guests and team members.
• Ability to train, motivate and inspire team members.
• Knowledge of company policies and procedures.
• Ability to handle money and operate office equipment.

Responsabilités

• Assist management in supervising front desk / guest service positions.
• Ensure policies and procedures are communicated and followed.
• Train guest service team members and maintain high service standards.
• Provide courteous, efficient, and professional service to guests and potential guests.
• Respond to inquiries and complaints with a positive service attitude.

Connaissances

Written communication

Oral communication

Team leadership

Training & coaching

Customer service

Outils

Office equipment

Description du poste

Drury Hotels is seeking a front desk/guest service supervisor to support management and lead a diverse team at the Poitiers property. The role emphasizes maintaining service standards, training staff, and ensuring policy compliance while delivering exceptional guest experiences.

The position offers a supportive work environment with opportunities for mentorship, cross-training and growth, plus hotel discounts and occasional bonuses based on performance.