Guest Service Supervisor

Drury Hotels; Poitiers; Sur place; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Quarterly bonuses up to $3200/year

Résumé du poste

Drury Hotels is seeking a front desk/guest service supervisor to support management and lead a diverse team at the Poitiers property. The role emphasizes maintaining service standards, training staff, and ensuring policy compliance while delivering exceptional guest experiences.

The position offers a supportive work environment with opportunities for mentorship, cross-training and growth, plus hotel discounts and occasional bonuses based on performance.

Qualifications

• Ability to give and take written and oral direction.
• Clear English communication with guests and team members.
• Ability to train, motivate and inspire team members.
• Knowledge of company policies and procedures.
• Ability to handle money and operate office equipment.

Responsabilités

• Assist management in supervising front desk / guest service positions.
• Ensure policies and procedures are communicated and followed.
• Train guest service team members and maintain high service standards.
• Provide courteous, efficient, and professional service to guests and potential guests.
• Respond to inquiries and complaints with a positive service attitude.

Connaissances

Written communication

Oral communication

Team leadership

Training & coaching

Customer service

Outils

Office equipment

Description du poste

Our people make all the difference in our success.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.