Global Salesforce CRM & Training Lead

American President Lines; Amiens; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

CEVA Logistics seeks a Global Customer Care CRM Expert to support the C-View CRM platform, ensuring implementable processes and robust reporting. The role focuses on user adoption, training, and cross-functional collaboration with IT and business leaders.

The ideal candidate holds a Master’s degree in IT/Business/Logistics, has strong Salesforce administration experience, and communicates effectively in English. This is a senior, globally oriented role within a dynamic team.

Qualifications

• Master’s degree in IT, Business, Logistics, or Supply Chain.
• Significant experience in Salesforce administration, CRM, or customer support in a global environment.
• Excellent English; ability to train users and drive adoption.

Responsabilités

• Data (mass) updates and administration of global users.
• Develop and update training materials; train global users and local trainers.
• Improve adoption of C-View and ensure up-to-date processes.
• Support CRM manager in projects and ad hoc requests.
• Collaborate with IT to test and implement Salesforce changes.
• Create and maintain global KPI reports and dashboards.

Connaissances

English fluency

Cross-functional collaboration

Problem-solving

Formation

Master’s degree in IT / Business / Logistics / Supply Chain

Outils

Salesforce Admin

CRM systems

Data reporting

Description du poste

CEVA Logistics seeks a Global Customer Care CRM Expert to support the C-View CRM platform, ensuring implementable processes and robust reporting. The role focuses on user adoption, training, and cross-functional collaboration with IT and business leaders.

The ideal candidate holds a Master’s degree in IT/Business/Logistics, has strong Salesforce administration experience, and communicates effectively in English. This is a senior, globally oriented role within a dynamic team.