Senior Salesforce Business Analyst - Sales Cloud

CEVA Logistics; Marseille; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

CEVA Logistics is seeking a Senior Salesforce Business Analyst to join our CRM & Data team in Marseille. You will act as the functional bridge between business stakeholders and IT, delivering Sales Cloud enhancements across an international environment.

You will structure requirements, write user stories, maintain the backlog, and drive UAT and testing to ensure high-quality CRM processes. The role emphasizes collaboration and continuous process improvement.

Qualifications

• 5–7+ years of experience as a Business Analyst/CRM consultant.
• Hands-on experience with Salesforce Sales Cloud (functional expertise required).
• Ability to structure, analyze, and challenge complex business requirements.
• Understanding of CRM processes and sales lifecycle management.
• Experience in international, multi-stakeholder environments.
• Strong exposure to Agile environments (user stories, backlog, sprint cycles).
• Experience in functional testing and UAT execution.
• Excellent communication skills, both business and technical.
• Autonomous, structured, and delivery-oriented mindset.

Responsabilités

• Gather, analyze, and challenge requirements from Sales, Marketing, and Data teams.
• Translate business needs into clear user stories, functional specifications, acceptance criteria, and test cases.
• Contribute to the design and evolution of CRM processes within Salesforce Sales Cloud.
• Manage and maintain the functional backlog.
• Support prioritization based on business value and operational impact.
• Coordinate stakeholders across business and IT teams for Salesforce enhancements.
• Lead and support functional testing and User Acceptance Testing (UAT).
• Ensure functional delivery quality and alignment with business expectations.
• Contribute to continuous improvement initiatives (automation, data quality).

Connaissances

Sales Cloud

CRM analysis

Agile methods

Stakeholder management

Requirements gathering

UAT testing

Communication skills

Autonomous delivery

Outils

Salesforce

Description du poste

CEVA Logistics is seeking a Senior Salesforce Business Analyst to join our CRM & Data team in Marseille. You will act as the functional bridge between business stakeholders and IT, delivering Sales Cloud enhancements across an international environment.

You will structure requirements, write user stories, maintain the backlog, and drive UAT and testing to ensure high-quality CRM processes. The role emphasizes collaboration and continuous process improvement.