Global Customer Service Specialist — Vehicle Logistics

CEVA Logistics; Courbevoie; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

CEVA Logistics seeks a Global Customer Service Professional to join our Control Tower in Courbevoie. You will be a vital link between international clients and internal logistics teams, delivering seamless support and resolving inquiries with professionalism.

You will manage global claims, coordinate with operations, compliance and transport, maintain detailed records, and contribute to service improvements in a fast-paced, multicultural environment.

Qualifications

• Proven experience in customer service or claims management within logistics.
• Excellent communication skills for global stakeholders.
• Ability to work in a fast-paced, multicultural environment.

Responsabilités

• Manage global customer claims with accuracy and responsiveness.
• Act as a central point of contact for customers and provide updates on claim statuses.
• Coordinate with operations, compliance and transport for investigations and planning.
• Maintain detailed records of claims and communications for transparency.
• Monitor claim trends and support service process improvements.

Connaissances

Customer service

Claims management

Communication

Coordination

Multicultural teamwork

Description du poste

CEVA Logistics seeks a Global Customer Service Professional to join our Control Tower in Courbevoie. You will be a vital link between international clients and internal logistics teams, delivering seamless support and resolving inquiries with professionalism.

You will manage global claims, coordinate with operations, compliance and transport, maintain detailed records, and contribute to service improvements in a fast-paced, multicultural environment.