Global CRM Solution Expert

CEVA Logistics; Courbevoie; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

CEVA Logistics is seeking a Global CRM Support Expert to enhance and manage C-View, CEVA's Salesforce-based CRM platform. You will support users across regions, drive adoption, and contribute to CRM initiatives.

The role involves training end users, developing documentation, and collaborating with IT and business stakeholders to improve processes and governance within a fast-growing logistics environment.

Qualifications

• Master's degree in IT/IS/Business/Supply Chain or related field.
• Significant experience in Salesforce administration, CRM support or CRM project management in international environment.
• Experience with Salesforce (Sales Cloud/Service Cloud), CRM administration, and stakeholder management.
• Experience with reporting tools such as Tableau or Power BI.
• Mass data updates and data quality management experience.

Responsabilités

• Administer the global user community of the C-View CRM platform and provide day-to-day functional support.
• Train and support end users and local admins to maximize Salesforce adoption.
• Develop training materials, user guides and communications for new CRM functionalities.
• Participate in CRM enhancement projects from requirements to deployment.
• Collaborate with IT and business stakeholders to ensure CRM meets operational needs.
• Design and maintain KPI dashboards for Sales and Customer Care teams.
• Monitor CRM releases and identify opportunities for optimization.
• Contribute to the Global CRM roadmap with stakeholders worldwide.

Connaissances

Salesforce

CRM administration

UAT & deployment

Dashboards

Data governance

Formation

Master's degree in IT/IS/Business/Supply Chain

Outils

Tableau

Power BI

Salesforce Admin

Description du poste

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

About the Role

Join CEVA Logistics and play a key role in the digital transformation of our Global Customer Care organization.

As part of the Global Customer Care team, you will be responsible for supporting, administering and continuously enhancing C-View, CEVA's global CRM platform built on Salesforce (Sales Cloud & Service Cloud). Acting as a functional expert, you will support users across multiple regions, ensuring an optimal user experience while contributing to the execution of the Global Customer Care CRM strategy.

This role goes beyond day-to-day user support. You will actively participate in CRM enhancement projects, working closely with business stakeholders and IT teams to design, test and deploy new functionalities that improve business processes and user adoption.

While the position is primarily attached to our Marseille/Paris office, we are also open to candidates based in other European countries, provided they are able to work effectively within our international organization and travel when required.

Key Responsibilities

As a Global Customer Care CRM Support Expert, you will:

• Administer the global user community of the C-View CRM platform and provide day-to-day functional support.
• Train, coach and support end users and local administrators to maximize Salesforce Service Cloud adoption and user engagement.
• Develop, update and deliver training materials, user guides and communication related to new CRM functionalities and process improvements.
• Participate in CRM enhancement projects from business requirement gathering through testing, validation and deployment of new features.
• Collaborate closely with IT teams, business stakeholders and cross-functional teams to ensure CRM solutions meet operational needs.
• Perform mass data updates while ensuring data quality and governance standards.
• Design, maintain and improve global KPI dashboards and reporting for Sales and Customer Care teams.
• Facilitate and engage the global Salesforce user community by promoting best practices, collaboration and continuous improvement.
• Monitor Salesforce releases, AppExchange solutions and CRM market trends to identify opportunities for innovation and process optimization.
• Contribute to the Global CRM roadmap by working closely with Customer Care, Sales, IT and Business Unit leaders worldwide.

Qualifications & Skills

You hold a Master's degree in Information Technology, Information Systems, Business, Supply Chain, Logistics or a related field.

You have significant experience in Salesforce administration, CRM support or CRM functional project management within an international environment.

You have solid experience with:

• Salesforce (Sales Cloud and/or Service Cloud)
• CRM administration and user support
• Functional project delivery and stakeholder management
• User Acceptance Testing (UAT) and solution deployment
• Reporting and dashboard tools such as Tableau or Power BI
• Mass data updates and data quality management

Experience within the logistics, transportation or supply chain industry would be considered a strong advantage.

You are recognized for your:

• Excellent English communication skills, both written and spoken.
• Customer-oriented mindset and ability to support users across different countries and cultures.
• Strong communication, training and coaching skills.
• Ability to work collaboratively with business and IT stakeholders in an international environment.
• Analytical thinking, problem-solving abilities and continuous improvement mindset.
• Proactive approach, autonomy and strong project coordination skills.
• Adaptability and ability to thrive in a fast-paced, multicultural organization.

Why Join CEVA Logistics?

At CEVA Logistics, you will be part of a forward-thinking, inclusive workplace that values collaboration, diversity, and professional growth. Our Project Logistics division is committed to developing innovative solutions that make a tangible difference. Joining our team means contributing to a dynamic global network and advancing your career in a supportive environment that recognises individual contribution and collective success.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.