Global customer services professional

CEVA Logistics; Courbevoie; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

CEVA Logistics seeks a Global Customer Service Professional to join our Control Tower in Courbevoie. You will be a vital link between international clients and internal logistics teams, delivering seamless support and resolving inquiries with professionalism.

You will manage global claims, coordinate with operations, compliance and transport, maintain detailed records, and contribute to service improvements in a fast-paced, multicultural environment.

Qualifications

• Proven experience in customer service or claims management within logistics.
• Excellent communication skills for global stakeholders.
• Ability to work in a fast-paced, multicultural environment.

Responsabilités

• Manage global customer claims with accuracy and responsiveness.
• Act as a central point of contact for customers and provide updates on claim statuses.
• Coordinate with operations, compliance and transport for investigations and planning.
• Maintain detailed records of claims and communications for transparency.
• Monitor claim trends and support service process improvements.

Connaissances

Customer service

Claims management

Communication

Coordination

Multicultural teamwork

Description du poste

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

CEVA France SASU is seeking a dedicated and proactive Global Customer Service Professional to join our Control Tower division located at our Courbevoie establishment. This role is integral to our Finished Vehicle Logistics operations and forms part of our dynamic Customer Service team.

As a Global Customer Service Professional, you will serve as a vital link between our international clients and internal logistics teams. Your expertise will ensure seamless communication and coordination across teams to deliver superior logistical support and resolve customer inquiries with efficiency and professionalism.

WHAT ARE YOU GOING TO DO ?

• Manage global customer claims with accuracy and responsiveness, ensuring timely resolution and customer satisfaction.
• Act as a central point of contact for customers, addressing inquiries and providing clear updates on claim statuses.
• Coordinate with internal departments including operations, compliance, and transport to liaise on claim investigations and logistics planning.
• Maintain detailed and precise records of claims and communication to support transparency and continuous improvement.
• Monitor and analyse claim trends to recommend enhancements in our service processes and to prevent reoccurrence.
• Support cross-functional projects aimed at improving customer service protocols and operational workflows.

WHAT WE ARE LOOKING FOR :

• Proven experience in customer service or claims management, ideally within the logistics or supply chain sectors.
• Excellent communication skills to engage effectively with global stakeholders.
• Ability to work collaboratively in a fast-paced and multicultural environment.
• Strong organisational skills with keen attention to detail and the capability to manage multiple priorities efficiently.
• Proactive problem-solving skills and a customer-focused approach to service delivery.

About CEVA France SASU :

CEVA France SASU is a leader in logistics and finished vehicle transport, committed to excellence, innovation, and sustainability. Our Control Tower division plays a strategic role in global service coordination and operational control, ensuring that we consistently meet our customers’ expectations. At CEVA, we foster an inclusive culture that values diversity, professional growth, and the wellbeing of every team member.

Joining our team means becoming part of a global community dedicated to transforming logistics through teamwork and innovation. We offer opportunities for ongoing professional development, competitive remuneration, and a supportive environment where your contribution matters.

If you are enthusiastic about shaping customer service excellence on a global scale and thrive in a collaborative setting, we invite you to apply for the role of Global Customer Service Professional at CEVA France SASU.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.