Global Planning & Customer Service Manager

USTBC ABB Installation Products Inc.; Chassieu; On-site; EUR 65,000 - 90,000; Full time

Job summary

ABB is seeking a Planning and Customer Service Manager at its Chassieu plant in France. The role leads demand forecasting, production planning, inventory management, and customer support operations to ensure high service levels and efficient resource use in an international environment.

You will drive S&OP, oversee supply planning, and manage a planning and customer service team, contributing to continuous improvement and operational excellence.

Qualifications

• Experience in demand planning and S&OP within an international industrial environment.
• Strong ability to define and optimize inventory management strategies.
• Proven track record in leading planning and customer service teams.
• Fluent English; work in an international context.

Responsibilities

• Lead demand forecasting and coordinate S&OP to ensure product availability.
• Oversee production planning and ensure component supply.
• Define and optimize inventory management strategy balancing financials and service.
• Ensure excellence in order processing and customer service operations.
• Drive continuous improvement to enhance process performance and satisfaction.
• Lead and develop planning and customer service teams in an international setting.

Skills

Demand planning

S&OP

Inventory management

Team management

Operational performance

Education

Higher education in Supply Chain/Logistics/Operations Management

Job description

ABB is seeking a Planning and Customer Service Manager at its Chassieu plant in France. The role leads demand forecasting, production planning, inventory management, and customer support operations to ensure high service levels and efficient resource use in an international environment.

You will drive S&OP, oversee supply planning, and manage a planning and customer service team, contributing to continuous improvement and operational excellence.