Global Planning & Customer Service Lead

BlackBerry Inc.; Chassieu; Vor Ort; EUR 70.000 - 95.000; Vollzeit

Zusammenfassung

ABB in Chassieu is looking for a Planning and Customer Service Manager to oversee demand forecasting, production planning, inventory management, and customer support. You will coordinate the S&OP process, manage teams across planning and customer service, and drive continuous improvement in an international setting.

The role requires strong experience in supply chain disciplines, fluent English, and a track record of leading cross-functional teams to optimize service levels and cost efficiency.

Qualifikationen

• Higher education in Supply Chain, Logistics, Operations Management, or equivalent.
• Significant experience in an international industrial environment.
• Solid expertise in Demand Planning, Supply Chain, S&OP, and inventory management.
• First successful experience in team management.
• Mastery of operational performance indicators and continuous improvement methodologies.
• Fluent English essential to evolve in an international context.

Aufgaben

• Drive demand forecasting and coordinate the S&OP process to ensure product availability and reliability of production plans.
• Oversee production planning and ensure component supply.
• Define and optimize inventory management strategy to balance financial performance and customer service quality.
• Ensure excellence in customer support operations, from order processing to resolution of requests and disputes.
• Lead continuous improvement projects aimed at strengthening process performance, customer satisfaction, and operational efficiency.
• Lead, develop, and support a planning team and a customer service team in an international and collaborative environment.

Kenntnisse

Demand Planning

Supply Chain

S&OP

Inventory Management

Team Management

Continuous Improvement

Operational KPIs

English Fluency

Ausbildung

Bachelor or higher in Supply Chain/Logistics/Operations Management

Jobbeschreibung

ABB in Chassieu is looking for a Planning and Customer Service Manager to oversee demand forecasting, production planning, inventory management, and customer support. You will coordinate the S&OP process, manage teams across planning and customer service, and drive continuous improvement in an international setting.

The role requires strong experience in supply chain disciplines, fluent English, and a track record of leading cross-functional teams to optimize service levels and cost efficiency.