Responsable Planning et Service Clients F/H

USTBC ABB Installation Products Inc.; Chassieu; On-site; EUR 65,000 - 90,000; Full time

Job summary

ABB is seeking a Planning and Customer Service Manager at its Chassieu plant in France. The role leads demand forecasting, production planning, inventory management, and customer support operations to ensure high service levels and efficient resource use in an international environment.

You will drive S&OP, oversee supply planning, and manage a planning and customer service team, contributing to continuous improvement and operational excellence.

Qualifications

• Experience in demand planning and S&OP within an international industrial environment.
• Strong ability to define and optimize inventory management strategies.
• Proven track record in leading planning and customer service teams.
• Fluent English; work in an international context.

Responsibilities

• Lead demand forecasting and coordinate S&OP to ensure product availability.
• Oversee production planning and ensure component supply.
• Define and optimize inventory management strategy balancing financials and service.
• Ensure excellence in order processing and customer service operations.
• Drive continuous improvement to enhance process performance and satisfaction.
• Lead and develop planning and customer service teams in an international setting.

Skills

Demand planning

S&OP

Inventory management

Team management

Operational performance

Education

Higher education in Supply Chain/Logistics/Operations Management

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Manufacturing Unit Manager

ELSP, (Electrification Smart Power) division of ABB develops and markets innovative solutions for the protection and management of electrical power. The Chassieu plant is a recognized competence center, specialized in the design and production of contactors.

Present on various industrial markets, the site offers essential solutions for the performance and reliability of electrical installations. It brings together complementary expertise, from R&D to production, including support functions.

Drawing on strong international openness, with over 95% of its production destined for export, the site evolves in a dynamic environment, focused on innovation and collaboration with many countries.

Joining Electrification Smart Power in Chassieu, an innovative industrial player with an international focus, means contributing to the development of technological solutions serving industrial performance and energy transition.

Planning and Customer Service Manager M/F

As a Planning and Customer Service Manager, you lead demand forecasting activities, production planning, inventory management, and customer support operations. As a true conductor, you coordinate various stakeholders to ensure a high level of service, optimized resource management, and continuous performance improvement.

Your Responsibilities

• Drive demand forecasting and coordinate the S&OP process to ensure product availability and reliability of production plans.
• Oversee production planning and ensure component supply.
• Define and optimize inventory management strategy to balance financial performance and customer service quality.
• Ensure excellence in customer support operations, from order processing to resolution of requests and disputes.
• Lead continuous improvement projects aimed at strengthening process performance, customer satisfaction, and operational efficiency.
• Lead, develop, and support a planning team and a customer service team in an international and collaborative environment.

Your Profile

• Higher education in Supply Chain, Logistics, Operations Management, or equivalent.
• Significant experience in an international industrial environment.
• Solid expertise in Demand Planning, Supply Chain, S&OP, and inventory management.
• First successful experience in team management.
• Mastery of operational performance indicators and continuous improvement methodologies.
• Fluent English essential to evolve in an international context.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.