Global L&D Internship: Elevate Customer Care
American President Lines
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Résumé du poste
CMA CGM Group in Marseille offers an internship in Customer Care Development within the Learning & Development pillar of our People Excellence strategy. You will support large-scale initiatives to strengthen customer centricity and business performance across our global network, reporting to the Head of Customer Care Development.
Work with Regional HR, Shipping Academy, and Digital Transformation teams to translate priorities into learning solutions, design curricula, monitor progress, and build
Qualifications
- You are currently pursuing an advanced university degree.
- Good command of English written and spoken; French or other languages are advantageous.
- Strong sense of ownership with reliable delivery and high attention to detail.
Responsabilités
- Support Learning & Capability Development initiatives with regional and agency partners.
- Contribute to global learning journeys and curricula deployment.
- Create and maintain training curricula within the Learning Management System (DOCEBO).
- Develop capability-building initiatives related to Customer Experience, Leadership, Change Management, and Digital Transformation.
- Produce dashboards and reports to track training performance and adoption.
Connaissances
Formation
Outils
Description du poste
CMA CGM Group in Marseille offers an internship in Customer Care Development within the Learning & Development pillar of our People Excellence strategy. You will support large-scale initiatives to strengthen customer centricity and business performance across our global network, reporting to the Head of Customer Care Development.
Work with Regional HR, Shipping Academy, and Digital Transformation teams to translate priorities into learning solutions, design curricula, monitor progress, and build
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