Global Knowledge & Transformation Project Lead

CMA CGM; Marseille; On-site; EUR 45,000 - 65,000; Full time

Job summary

CMA CGM in Marseille is looking for an accomplished professional to join our Customer Care Transformation Team. This role focuses on effective knowledge management to enhance customer and employee experiences through strategic development and execution.

The ideal candidate will hold a Bachelor's or Master's degree, possess strong leadership in customer care, and excel in analytical and project management skills. Join us to drive impactful transformation initiatives within a dynamic team.

Qualifications

• Bachelor's degree in a related field; Master's preferred.
• Demonstrated leadership in customer care and simplification roles.
• Strong analytical, project management, and strategic planning skills.

Responsibilities

• Collaborate with the Head of Customer Care Transformation to develop strategies.
• Build a comprehensive implementation plan for defined strategies.
• Drive a culture of ongoing enhancement and process optimization.

Skills

Leadership in customer care

Analytical skills

Project management

Strategic planning

Interpersonal skills

Education

Bachelor's degree in a related field

Master's degree preferred

Job description

CMA CGM in Marseille is looking for an accomplished professional to join our Customer Care Transformation Team. This role focuses on effective knowledge management to enhance customer and employee experiences through strategic development and execution.

The ideal candidate will hold a Bachelor's or Master's degree, possess strong leadership in customer care, and excel in analytical and project management skills. Join us to drive impactful transformation initiatives within a dynamic team.