Internship: Customer Experience & Engagement Coordinator

CMA CGM; Marseille; Sur place; EUR 10 000 - 17 000; Temps partiel

Résumé du poste

CMA CGM in Marseille is seeking a motivated student to join the Customer Experience teams to create and update customer-facing materials and support planning of campaigns across digital channels, ensuring brand consistency. You will collect and analyze customer feedback, prepare reports, and support cross-functional teams in events, webinars or product launches, with focus on improving customer journey.

This opportunity offers hands-on experience at the heart of customer relations in marketing,

Qualifications

• Education: Currently pursuing a Bachelor's or Master's degree in Marketing, Communication, Business, Customer Experience, or a related field.
• Languages: Excellent written and verbal communication skills in English.
• Technical skills: Proficiency in Microsoft Office (PowerPoint, Excel, Word).
• Strong organizational and project management abilities.

Responsabilités

• Create and update customer-facing communication materials (emails, newsletters, presentations, FAQs, guides).
• Assist in planning and executing customer engagement campaigns.
• Produce content for digital channels
• Ensure consistency of messaging and brand identity across all customer touchpoints.

Connaissances

English communication

Project management

Analytical skills

Formation

Bachelor's or Master's degree (in progress) in Marketing/Communication/Business/Customer Experience

Outils

Microsoft Office

Canva

Description du poste

CMA CGM in Marseille is seeking a motivated student to join the Customer Experience teams to create and update customer-facing materials and support planning of campaigns across digital channels, ensuring brand consistency. You will collect and analyze customer feedback, prepare reports, and support cross-functional teams in events, webinars or product launches, with focus on improving customer journey.

This opportunity offers hands-on experience at the heart of customer relations in marketing,