Global Process Excellence Intern: Training & Knowledge

CMA CGM; Marseille; Sur place; EUR 11 000 - 17 000; Temps partiel

Avantages offerts par ce poste

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Résumé du poste

CMA CGM Inland Services (CCIS) in Marseille offers a Training & Knowledge Management internship within the Global Business Process Excellence / Systems team. The role focuses on content creation, communication and knowledge transfer across CCIS.

You will develop training materials, translate technical information into user-friendly content, and support knowledge-sharing activities with international stakeholders. The internship lasts 6 months starting January 2027.

Qualifications

• Pursuing a Master’s degree in change management, learning and development, knowledge management or related field.
• Strong written and spoken English skills.
• Good knowledge of Microsoft 365, especially PowerPoint and Word.
• Interest in content creation, digital tools, business processes, knowledge management and user experience.

Responsabilités

• Support creation of training materials: user guides, quick-reference guides, FAQs and presentations.
• Translate system/process information into simple, structured content.
• Review/update training materials following changes under supervision.
• Organise documentation within knowledge repositories using templates and standards.
• Support onboarding and knowledge-sharing activities by preparing content for users and communities.
• Assist in building a global key-user community and its first meetings.
• Gather feedback to identify documentation gaps and suggest improvements.
• Explore AI tools or new content formats with validation before publication.

Connaissances

English proficiency

Formation

Master's in Change Management

Outils

Microsoft 365

PowerPoint

Word

Description du poste

CMA CGM Inland Services (CCIS) in Marseille offers a Training & Knowledge Management internship within the Global Business Process Excellence / Systems team. The role focuses on content creation, communication and knowledge transfer across CCIS.

You will develop training materials, translate technical information into user-friendly content, and support knowledge-sharing activities with international stakeholders. The internship lasts 6 months starting January 2027.