Global Project Management Specialist

CMA CGM; Marseille; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

CMA CGM in Marseille is looking for an accomplished professional to join our Customer Care Transformation Team. This role focuses on effective knowledge management to enhance customer and employee experiences through strategic development and execution.

The ideal candidate will hold a Bachelor's or Master's degree, possess strong leadership in customer care, and excel in analytical and project management skills. Join us to drive impactful transformation initiatives within a dynamic team.

Qualifications

• Bachelor's degree in a related field; Master's preferred.
• Demonstrated leadership in customer care and simplification roles.
• Strong analytical, project management, and strategic planning skills.

Responsabilités

• Collaborate with the Head of Customer Care Transformation to develop strategies.
• Build a comprehensive implementation plan for defined strategies.
• Drive a culture of ongoing enhancement and process optimization.

Connaissances

Leadership in customer care

Analytical skills

Project management

Strategic planning

Interpersonal skills

Formation

Bachelor's degree in a related field

Master's degree preferred

Description du poste

Job description

Your role will participate to the development of our company’s knowledge management strategies, to foster a balance between digital innovation, organizational alignment and cohesive and streamlined processes, with strong focus on enhancing both customer and employee experiences.

We invite you to be part of our dynamic Customer Care Transformation Team, where innovation, collaboration, and continuous improvement shape the future of our customer and employee experiences. Your role is instrumental in executing our vision of streamlined simplicity.

What are you going to do ?

• Strategic Development: Collaborate with the Head of Customer Care Transformation to devise and refine knowledge management and simplification strategies that align with the broader transformation vision.
• Strategy Execution: Work with all departments involved to build a comprehensive implementation plan of the defined strategies.
• Continuous Improvement: Drive a culture of ongoing enhancement, constantly identifying areas for process optimization to benefit both customers and employees.
• Project Management: Oversee the planning, execution, and completion of projects, ensuring timely delivery and maximum impact.
• Reporting & Monitoring: Implement and track KPIs to gauge the effectiveness of knowledge management and simplification initiatives, providing regular insights and updates to senior management.
• Business & IT Interface: Act as a key connector between business stakeholders and IT/technical teams, ensuring that operational needs, customer care requirements, and technical constraints are clearly translated into actionable solutions.
• AI & Digital Transformation Enablement: Contribute to AI-driven and digital transformation initiatives, supporting the identification, prioritization, and deployment of automation and intelligent solutions to simplify customer care and operational processes.
• Team Coaching & Capability Building: Support, coach, and develop team members through structured onboarding, training sessions, and regular feedback, fostering autonomy, engagement, and continuous skill development within the team.

Profile description

Who are we looking for ?

• Bachelor's degree in a related field; Master's preferred.
• Demonstrated leadership in customer care and simplification roles.
• Strong analytical, project management, and strategic planning skills.
• Customer Care & Operations Experience: Proven experience in customer service and/or operational environments, ideally within shipping, logistics, transportation, or similar service-driven industries.
• Transformation & Change Exposure: Hands-on experience contributing to transformation programs, including process simplification, digitalization, or AI-enabled initiatives.
• People & Collaboration Skills: Strong interpersonal and communication skills, with the ability to collaborate across functions and influence stakeholders at multiple levels.