Global IT Service Delivery Lead, Commerce

CEVA Logistics; Libourne; Presencial; EUR 90 000 - 130 000; Tempo integral

Resumo da oferta

CEVA Logistics in France is seeking an IT Service Delivery Leader for Commerce to guide the global commerce technology stack, including CRM, e-commerce, marketing, and corporate websites. Reporting to the IS Business Services Director, you will own the technical vision, drive platform performance, and ensure security, GDPR compliance, and cost efficiency across partners and geographies.

The role requires strong leadership of multicultural teams, broad e-commerce experience, and fluent English;

Qualificações

• 7+ years in e-commerce technologies including CRM, eCommerce platforms, marketing tools, and corporate sites.
• Proven leadership of complex IT service delivery in global contexts.
• Strong understanding of application lifecycle management and integrations.
• Experience managing cross-functional, multicultural teams and vendors.
• Fluent in English; French proficiency is a plus.

Responsabilidades

• Define and drive the technical vision and roadmap for the commerce domain.
• Lead delivery, support, performance, and continuous improvement of CRM and eCommerce platforms.
• Coordinate digital commerce streams with functional leaders to ensure value delivery.
• Oversee product lifecycle management: backlog, maintenance, upgrades, support, decommissioning.
• Ensure service availability, SLA compliance, incident/problem management, and operational excellence.
• Manage resources, vendors, and team capacity for project and RUN operations.
• Ensure GDPR compliance and alignment with IT standards and enterprise architecture.
• Lead security and risk initiatives with IT security teams.

Conhecimentos

IT service delivery

E-commerce technologies

Stakeholder management

CRM systems

Salesforce

Shopify

Security governance

Ferramentas

Salesforce

Shopify

Bloomreach

Bynder

Amazon

Descrição da oferta de emprego

CEVA Logistics in France is seeking an IT Service Delivery Leader for Commerce to guide the global commerce technology stack, including CRM, e-commerce, marketing, and corporate websites. Reporting to the IS Business Services Director, you will own the technical vision, drive platform performance, and ensure security, GDPR compliance, and cost efficiency across partners and geographies.

The role requires strong leadership of multicultural teams, broad e-commerce experience, and fluent English;