Global IT Service Delivery Lead - Commerce & E-Commerce

CEVA Logistics; France; Hybride; EUR 90 000 - 140 000; Plein temps

Résumé du poste

CEVA Logistics seeks an IT Service Delivery Leader - Commerce to oversee CRM, e-commerce platforms, and corporate websites within a global IT organization. You will partner with business stakeholders to ensure reliable, secure, and cost-efficient commerce solutions across multiple regions.

The role demands strong experience in e-commerce technologies, architecture, and cross-functional leadership, with fluent English (French appreciated).

Qualifications

• 7+ years leading IT service delivery or digital transformation in a global setting.
• Proven experience with e-commerce tech: CRM, eCommerce platforms, marketing tools, corporate sites.
• Strong lifecycle management, integration, enterprise architecture зн
• Experience managing cross-functional and multicultural teams, vendors and stakeholders.

Responsabilités

• Define and drive the technical vision, architecture roadmap, and long-term evolution of the commerce domain.
• Lead delivery, support, performance, and continuous improvement of platforms including Salesforce, Shopify, Amazon, Bloomreach, Bynder, and company websites.
• Coordinate digital commerce program streams with functional leaders to ensure value delivery.
• Oversee product lifecycle management: backlog prioritization, maintenance, upgrades, support, decommissioning.
• Ensure service availability, SLA compliance, incident resolution, problem management, and operational excellence across all Commerce apps.
• Manage resource planning, vendor relationships, and team capacity for project delivery and RUN operations.
• Drive GDPR compliance, internal controls, IT standards, QA processes, and enterprise architecture guidelines.
• Lead security and risk management initiatives with IT security teams.

Connaissances

IT service delivery

e-commerce technologies

CRM

stakeholder management

cross-functional leadership

multicultural teams

Outils

Salesforce

Shopify

Bloomreach

Bynder

Description du poste

CEVA Logistics seeks an IT Service Delivery Leader - Commerce to oversee CRM, e-commerce platforms, and corporate websites within a global IT organization. You will partner with business stakeholders to ensure reliable, secure, and cost-efficient commerce solutions across multiple regions.

The role demands strong experience in e-commerce technologies, architecture, and cross-functional leadership, with fluent English (French appreciated).