Global IT Helpdesk & MacOS Fleet Admin

Mirakl; Paris; Hybride; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Mirakl in Paris is seeking an IT Administrator to support global IT operations and maintain the device fleet across multiple sites. You will manage SaaS platforms, implement security standards, and drive AI automation initiatives.

The role collaborates with a 7-person IT team led by the IT Corporate Director and offers a mix of on-site and remote work (1 day per week) within a multinational environment.

Qualifications

• A first significant experience in IT administration, including SaaS application management and MacOS fleet management with an MDM
• Proven scripting skills on Windows (PowerShell) and/or macOS environments
• Previous experience in a multi-site, multi-OS IT environment is a strong plus

Responsabilités

• Support the IT Director on global projects — including network upgrades, SSO, and tool migrations — and actively contribute to the team's AI automation and scripting initiatives
• Administer the device fleet ensuring security compliance, manage IT stock, and maintain the availability and quality of all user-facing equipment (Zoom rooms, mobile fleet, iPads, Mac/Windows devices)
• Manage our enterprise SaaS solutions (Slack, Zoom, GSuite, Jumpcloud, etc.) and administer our multi-site Meraki network infrastructure (firewalls, switches, Wi-Fi)
• Prepare IT onboarding and offboarding packages for new joiners and departing employees, and manage and process internal support tickets
• Provide technical support to 400+ internal users across multiple sites, handling their requests and contributing to incident diagnosis and resolution

Connaissances

MacOS fleet management

Scripting (PowerShell/macOS)

SaaS platform management

Network administration

Outils

GSuite

JumpCloud

Siit

Google Meet

Slack

Confluence

Description du poste

Mirakl in Paris is seeking an IT Administrator to support global IT operations and maintain the device fleet across multiple sites. You will manage SaaS platforms, implement security standards, and drive AI automation initiatives.

The role collaborates with a 7-person IT team led by the IT Corporate Director and offers a mix of on-site and remote work (1 day per week) within a multinational environment.