IT Helpdesk Administrator

Mirakl - Labs; Paris; Hybride; EUR 55 000 - 78 000; Plein temps

Résumé du poste

Mirakl is seeking an IT Administrator to join its Paris-based Corporate IT team. You will support global IT projects, manage device fleets, and oversee SaaS and Meraki network administration.

You will configure onboarding/offboarding, handle internal tickets, and enable 400+ users across multiple sites with secure, scalable IT tooling. The role offers a hybrid setup with one remote day per week and opportunities to grow within a global leader in marketplace technology.

Qualifications

• First significant IT administration experience with SaaS management and MacOS fleet MDM.
• Scripting skills on Windows PowerShell and/or macOS.
• Experience in a multi-site, multi-OS IT environment is a strong plus.

Responsabilités

• Support the IT Director on global projects, including network upgrades, SSO, and tool migrations.
• Administer the device fleet, ensure security compliance, and manage IT stock.
• Manage enterprise SaaS solutions and Meraki network infrastructure.
• Prepare onboarding/offboarding packages and handle internal support tickets.
• Provide IT support to 400+ internal users across multiple sites and assist incident resolution.

Connaissances

MacOS fleet management via MDM

Network administration

SaaS platform management

Scripting (PowerShell / macOS)

Cloud-oriented IT tools

Outils

GSuite

Jumpcloud

Siit

Google Meet

Slack

Confluence

MacBook Pro

Lenovo ThinkPad X1

Cisco Meraki

iPhone

iPad

Description du poste

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
• 350+ Mirakl Tech teams members mainly based in France

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

The Team You'll Join

You’ll be part of our Corporate IT team led by David Lepinay, IT Corporate Director.

The team consists of 7 IT professionals covering 6 offices across Paris, Bordeaux, Boston, London, Munich, and Barcelona, as well as remote workers, supporting a community of 750+ Mirakl employees worldwide. Together, you'll be ensuring the seamless operation of Mirakl's IT infrastructure and empowering every Mirakl worker with the tools and support they need to do their best work.

This role is based in our Paris Office, and entitled to 1 day of remote per week.

Your Impact

• Support the IT Director on global projects — including network upgrades, SSO, and tool migrations — and actively contribute to the team's AI automation and scripting initiatives.
• Administer the device fleet ensuring security compliance, manage IT stock, and maintain the availability and quality of all user-facing equipment (Zoom rooms, mobile fleet, iPads, Mac/Windows devices).
• Manage our enterprise SaaS solutions (Slack, Zoom, GSuite, Jumpcloud, etc.) and administer our multi-site Meraki network infrastructure (firewalls, switches, Wi‑Fi).
• Prepare IT onboarding and offboarding packages for new joiners and departing employees, and manage and process internal support tickets.
• Provide technical support to 400+ internal users across multiple sites, handling their requests and contributing to incident diagnosis and resolution.

What You'll Bring to the Role

Experience:

• A first significant experience in IT administration, including SaaS application management and MacOS fleet management with an MDM
• Proven scripting skills on Windows (PowerShell) and/or macOS environments
• Previous experience in a multi‑site, multi‑OS IT environment is a strong plus

Skills:

• MacOS fleet management via MDM
• Network administration (Cisco Meraki or similar)
• SaaS platform management
• Scripting (PowerShell / macOS)
• Cloud-oriented IT tools and infrastructure

Tools Used

SaaS Solutions: GSuite, Jumpcloud, Siit, Google Meet, Slack, Confluence

Hardware: MacBook Pro, Lenovo ThinkPad X1, Cisco Meraki (firewalls, switches, Wi‑Fi), iPhones, iPads, and other mobile devices

Languages

• French : Fluent — written and spoken
• English: Professional proficiency

Our Hiring Process

• TA Screen — An introductory call with one of our Talent Acquisition partners to explore your background and motivation
• Manager Interview — A conversation with David Lepinay to dive into your experience and assess your fit for the role
• 2 x STAR Interviews — To assess your alignment with our values and meet other stakeholders you'll be interacting with

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.

• Types of Data Processed: Mirakl collects data such as name, contact details, educational and employment history, and other relevant information provided during the application process.
• Purpose of Data Use: The data is used to manage and process applications, communicate with candidates and, upon successful application, to onboard the individual.
• Data Access and Sharing: Access to personal data is generally restricted within Mirakl and its affiliates, though some third-party providers might have access to carry out specific functions like reference checks and payroll processing.
• Data Retention: Personal data is retained only as long as necessary for the recruitment process or to comply with legal obligations, typically up to two years from the last contact.
• Rights of Individuals: Candidates have rights regarding their data, including access, data portability, correction, restriction of processing, and in certain cases, deletion. In addition, they may lodge a complaint with an EU supervisory authority.
• Queries and complaints: If you have any questions or wish to exercise your rights, you may fill in this form or directly contact us by sending an email to [e-mail].

You can read our Recruitment Privacy Notice, here in English and here in French.

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