Freelance Senior IT Support Engineer - Mac Ops

Sweep SAS; Paris; Hybride; EUR 61 000 - 84 000; Plein temps

Résumé du poste

Sweep SAS is seeking a senior IT support engineer (freelance) to onboard quickly and work autonomously from day one, reinforcing IT operations for a defined period in Paris. You will own day-to-day IT support and device logistics for macOS, manage the fleet, imaging, shipping, RMAs, and document runbooks to ensure repeatable processes after the mission ends.

This hands-on role emphasizes operational BAU over architecture, requires English and French fluency, and involves on-site work with

Qualifications

• Senior, autonomous IT support / IT operations professional ready from day one.
• Deep hands-on experience with macOS ecosystem and MDM tools (Jamf, Kandji or Mosyle).
• Strong track record in device lifecycle, fleet logistics and high‑volume helpdesk operations.
• Comfortable working on-site and handling hardware logistics in person.
• Experience in a fast-paced, remote-friendly company.
• Fluent in English and French, with excellent written and spoken skills.
• Good problem-solving skills and attention to detail.

Responsabilités

• Own and clear the IT helpdesk backlog and day-to-day support for internal users across macOS.
• Handle full device fleet logistics: imaging, configuring, shipping, retrieving, repairing and reassigning Macs and peripherals.
• Run hardware onboarding and offboarding for joiners and leavers, including during peak waves.
• Manage device inventory and stock (spares, accessories, shipping materials) and keep it accurate.
• Coordinate repairs, RMAs and returns with vendors and couriers.
• Perform endpoint enrolment and management tasks via our MDM.
• Document procedures in clear, reusable runbooks so processes remain repeatable after the mission ends.

Connaissances

Senior IT support

macOS

MDM

Device lifecycle

Helpdesk operations

On-site work

Bilingual EN/FR

Outils

Jamf

Kandji

Mosyle

Description du poste

Sweep SAS is seeking a senior IT support engineer (freelance) to onboard quickly and work autonomously from day one, reinforcing IT operations for a defined period in Paris. You will own day-to-day IT support and device logistics for macOS, manage the fleet, imaging, shipping, RMAs, and document runbooks to ensure repeatable processes after the mission ends.

This hands-on role emphasizes operational BAU over architecture, requires English and French fluency, and involves on-site work with