Global End-User IT Support Specialist

Vantive; Meyzieu; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Vantive is seeking an End User Support Services Specialist in Meyzieu, France. The role involves providing technical support, managing user accounts, and ensuring customer service excellence. Candidates should have a Bachelor's degree in IT or Computer Science, with at least 6 years of experience in a support role and proficiency in both Windows and macOS. Familiarity with cloud technologies such as AWS or Azure is a plus. The position may require occasional evening or weekend work.

Qualifications

• Minimum of 6 years of experience in technical support.
• Experience with Windows and macOS operating systems.
• Certifications like CompTIA A+, ITIL Foundation preferred.

Responsabilités

• Provide technical support and assistance to end users.
• Manage user accounts, permissions, and access rights.
• Ensure high-level customer satisfaction by providing timely support.

Connaissances

Problem-solving skills

Analytical skills

Communication skills

Help desk ticketing systems

Microsoft Office Suite

Formation

Bachelor’s degree in information technology or Computer Science

Outils

Service Now

AWS

Microsoft Azure

Google Cloud

Wintel servers

Description du poste

Vantive is seeking an End User Support Services Specialist in Meyzieu, France. The role involves providing technical support, managing user accounts, and ensuring customer service excellence. Candidates should have a Bachelor's degree in IT or Computer Science, with at least 6 years of experience in a support role and proficiency in both Windows and macOS. Familiarity with cloud technologies such as AWS or Azure is a plus. The position may require occasional evening or weekend work.