Global Customer Success Leader

Insider One; Paris; On-site; EUR 45,000 - 75,000; Full time

Benefits offered by this job

ESOP

Training & development

Global collaboration

Employee discounts

Team events

Job summary

Insider One is seeking a client-facing professional to join our Customer Success team in Paris. You will be the bridge between client needs and our marketing-platform solutions, ensuring adoption and success across strategic accounts.

You will work with engineers and product specialists, develop account plans, and provide market feedback to drive value. Fluency in English and French is required; previous experience in senior client relationships is preferred.

Qualifications

• Experience in customer-facing roles, especially at executive level.
• Strong written and verbal communication.
• Self-motivated, tech-savvy, and solution-focused.
• Care for clients and strong relationship skills.
• Ability to work in a fast-paced startup environment.

Responsibilities

• Be the face of Insider One to clients and bridge between needs and tech.
• Help clients understand features and match goals.
• Ensure clients utilize technology for world-class service.
• Monitor and facilitate client adoption.
• Collaborate with engineers and product specialists for tech support.
• Develop and maintain key account plans to boost value.
• Provide market feedback and opportunities to clients.
• Establish trusted advisor relationship and ensure satisfaction.
• Plan strategies to meet objectives and escalate issues; propose product ideas.

Skills

Customer success

Account management

Strategic consulting

Executive communication

Bilingual English & French

Job description

Insider One is seeking a client-facing professional to join our Customer Success team in Paris. You will be the bridge between client needs and our marketing-platform solutions, ensuring adoption and success across strategic accounts.

You will work with engineers and product specialists, develop account plans, and provide market feedback to drive value. Fluency in English and French is required; previous experience in senior client relationships is preferred.