Global Strategic Customer Success Manager

Insiderone; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Internal trainings covering AI fundamentals and coding

Access to educational platforms like Spotify and MasterClass

Employee Share Ownership Plan (ESOP)

Volunteering opportunities

Résumé du poste

Insiderone is looking for a customer success professional to enhance client relationships and ensure satisfaction with our technology. This role involves collaborating with clients to understand their needs and providing technical support.

The ideal candidate will have experience in customer-facing roles, strong communication skills in both English and French, and a commitment to exceptional client service.

Qualifications

• Experience in customer success or account management.
• Excellent oral and written communication skills.
• Self-motivated with a passion for innovative solutions.
• Ability to work in a fast-paced startup environment.
• Strong attention to detail.

Responsabilités

• Serve as the primary contact for clients.
• Ensure clients utilize technology effectively.
• Monitor customer adoption of products.
• Develop key account plans for client opportunities.
• Provide feedback on market trends.

Connaissances

Customer-facing experience

Communication skills

Tech-savvy

Time management

Fluency in English and French

Description du poste

Insiderone is looking for a customer success professional to enhance client relationships and ensure satisfaction with our technology. This role involves collaborating with clients to understand their needs and providing technical support.

The ideal candidate will have experience in customer-facing roles, strong communication skills in both English and French, and a commitment to exceptional client service.