Customer Success Manager - France

Insiderone; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Internal trainings covering AI fundamentals and coding

Access to educational platforms like Spotify and MasterClass

Employee Share Ownership Plan (ESOP)

Volunteering opportunities

Résumé du poste

Insiderone is looking for a customer success professional to enhance client relationships and ensure satisfaction with our technology. This role involves collaborating with clients to understand their needs and providing technical support.

The ideal candidate will have experience in customer-facing roles, strong communication skills in both English and French, and a commitment to exceptional client service.

Qualifications

• Experience in customer success or account management.
• Excellent oral and written communication skills.
• Self-motivated with a passion for innovative solutions.
• Ability to work in a fast-paced startup environment.
• Strong attention to detail.

Responsabilités

• Serve as the primary contact for clients.
• Ensure clients utilize technology effectively.
• Monitor customer adoption of products.
• Develop key account plans for client opportunities.
• Provide feedback on market trends.

Connaissances

Customer-facing experience

Communication skills

Tech-savvy

Time management

Fluency in English and French

Description du poste

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top‑notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high‑growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino’s, and the list goes on.

Insider One was congratulated for becoming one of the only woman‑founded, women‑led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need.

From day one, Insider One’s mission has not only been to build a world‑class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting‑edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

Responsibilities

• You will be the face of Insider One to our clients and the bridge between their needs and our technology.
• Help clients understand their needs and which of our features and products best match their goals and expectations.
• Ensure clients are utilizing our technology at its best to provide world‑class service.
• Monitor and facilitate the customer’s adoption of our technology.
• Work with our data‑geeks (engineers and developers) and product specialists to provide full technical support when required.
• Develop and maintain key account plans that identify opportunities to boost the value we add to clients’ organizations.
• Provide constant feedback to your team on market trends, unmet needs, and opportunities to increase impact on our partnership with clients.
• Establish a trusted advisor relationship to ensure overall customer satisfaction with our services and technology.
• Plan strategies to help customers meet their objectives, prioritize and drive resolution on escalated customer issues, and bring new product ideas to the table.

Qualifications

• Previous experience in customer‑facing roles such as customer success, account management, or strategic consulting; ability to collaborate and build strong relationships with customers, especially at the executive level.
• Strong oral and written communication skills, positive and energetic phone presence, and excellent listening skills.
• Self‑motivated and tech‑savvy, always seeking innovative solutions and ideas to improve relationships with clients worldwide.
• Commitment to our core ethos of care, ensuring clients feel at home with our products and support; superior project and time‑management abilities and a keen eye for detail.
• Passion for testing, measuring, and improving outreach and follow‑up effectiveness.
• Ability and flexibility to work in a fast‑paced startup environment.
• Strong communication skills in English and French.

Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility‑based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose‑driven social impact projects.
• From global retreats to team‑building activities, expect year‑round events that turn into lifelong memories.

EEO Statement

We provide equal opportunity in a zero‑discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.