French Market Customer Success Lead

Spendesk; Paris; Hybride; EUR 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Flexible on-site policy

Lunch 60% funded by Spendesk

Alan Premium health insurance

Gymlib pass

Moka.care for wellbeing

Résumé du poste

Spendesk is seeking a Customer Success professional based in Paris to manage a portfolio of 120–150 French-speaking mid-market customers. You will build strong relationships with Finance leaders, advise on best practices, and lead regular reviews to ensure adoption, value realization, and renewal success.

You’ll collaborate with Account Managers on expansion opportunities and act as the voice of the customer to Product and Marketing. Fluency in French and professional English are essential.

Qualifications

• Proven experience in Customer Success, Account Management, Client Management or another customer-facing role.
• Consultative approach: proactively advise customers.
• Strong ownership and autonomy in managing a customer portfolio.
• Ability to build trusted relationships with senior stakeholders.
• Analytical mindset using customer data to identify risks and opportunities.
• Excellent communication, organisation and stakeholder management skills.
• Interest in SaaS and building long-term customer partnerships.
• Ability to manage priorities across a high-volume portfolio.

Responsabilités

• Manage a portfolio of approximately 120 to 150 French-speaking mid-market customers.
• Build relationships with Finance leaders and other key decision-makers.
• Advise customers on best practices and optimise Spendesk use.
• Lead regular account reviews and develop success plans.
• Guide onboarding, measure adoption, monitor product usage and ROI.
• Identify upsell/cross-sell opportunities with Account Managers.
• Represent voice of customer to Product, Marketing and Sales.

Connaissances

English proficiency

Customer Success

Account Management

Stakeholder management

Analytical mindset

Communication

Organisational skills

Portfolio management

Outils

Salesforce

HubSpot

Gainsight

Planhat

Intercom

Description du poste

Spendesk is seeking a Customer Success professional based in Paris to manage a portfolio of 120–150 French-speaking mid-market customers. You will build strong relationships with Finance leaders, advise on best practices, and lead regular reviews to ensure adoption, value realization, and renewal success.

You’ll collaborate with Account Managers on expansion opportunities and act as the voice of the customer to Product and Marketing. Fluency in French and professional English are essential.