Global Customer Care Specialist (French/Spanish)

Choco; Paris; Sur place; EUR 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Equity

Health & wellbeing

Sabbatical

Global team

Résumé du poste

Choco in Paris is seeking a Customer Care Associate to own end-to-end issue resolution for distributors, ensuring orders flow smoothly and inquiries are handled promptly. You will be the frontline in French and Spanish markets, coordinating with internal teams to keep operations running.

This role requires 2+ years in fast-paced customer support, comfort with ambiguity, sharp prioritization, and fluency in French, Spanish and English.

Qualifications

• 2+ years in customer support or operations in fast-paced, tech-enabled environments.
• Experience coordinating across tools and stakeholders in ambiguity and high-pressure situations.
• Excellent prioritization and real-time problem-solving skills.
• Accountability when things go wrong and the drive to resolve issues end-to-end.
• Fluent in French, Spanish and English (C1+).

Responsabilités

• Own customer issues from first contact through resolution across French and Spanish-speaking markets.
• Build and deliver fast, reliable support workflows used by distributors in day-to-day operations.
• Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly.
• Make decisions that directly impact customer satisfaction, retention, and order flow continuity.
• Improve support quality by identifying patterns in recurring issues and driving root-cause fixes.
• Take responsibility for clear escalation and coordination with internal teams when needed.
• Collaborate with external support agents and internal teams to maintain high-quality service standards.

Connaissances

Customer support experience

Ambiguity management

Prioritization

Accountability

Multilingual (French/Spanish/English)

Description du poste

Choco in Paris is seeking a Customer Care Associate to own end-to-end issue resolution for distributors, ensuring orders flow smoothly and inquiries are handled promptly. You will be the frontline in French and Spanish markets, coordinating with internal teams to keep operations running.

This role requires 2+ years in fast-paced customer support, comfort with ambiguity, sharp prioritization, and fluency in French, Spanish and English.