Luxury Ecommerce Customer Service & Logistics Assistant

zChocolat; Niozelles; Sur place; EUR 6 700 - 8 400; Plein temps

Résumé du poste

zChocolat is seeking a customer service-oriented team member in France to manage client communications, take orders by phone, and handle issues related to delivery tracking and customs. The role supports other departments during peak seasons and engages with customers via social channels.

Ideal candidates understand online tools, stay adaptable, and maintain composure during busy periods, ensuring a high level of client satisfaction with every interaction.

Qualifications

• Excellent customer service and communication with clients.
• Ability to work in a team and manage stress during peak seasons.
• Familiarity with online tools and the internet.

Responsabilités

• Corresponding with zChocolat clients via email and phone
• Taking orders over the phone
• Dealing with complaints, DHL online delivery tracking, customs problems etc
• Responding to comments left by clients online (Facebook, Trustpilot...)
• Update client information on the site where necessary
• Assisting other departments (Customer Service and Logistics) during peak seasons

Connaissances

Customer service

Adaptability

Stress management

Online tools

Description du poste

zChocolat is seeking a customer service-oriented team member in France to manage client communications, take orders by phone, and handle issues related to delivery tracking and customs. The role supports other departments during peak seasons and engages with customers via social channels.

Ideal candidates understand online tools, stay adaptable, and maintain composure during busy periods, ensuring a high level of client satisfaction with every interaction.