German-speaking Customer Success Manager - VIP & Retention

Jobgether; France; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote working arrangements

20 paid days off per year

Comprehensive medical insurance

Pleso psychological support

Flexible benefits allowance

Learning and development budget

Corporate English lessons and training

Structured career development

Team-building activities

Modern tech infrastructure

Autonomous working environment

Culture of professional development

Job summary

Jobgether is partnering with a tech-focused company to hire a German-speaking Customer Success Manager based in France. You will build strong relationships with Bronze VIP users, deliver personalized support, and promote platform activities while guiding customers toward higher VIP tiers.

You will work remotely in an international team, communicate effectively by phone and email, and contribute to satisfaction and retention through proactive care and insights into user needs.

Qualifications

• Fluency in German, written and spoken.
• Excellent communication and interpersonal skills for phone and email.
• Strong CRM abilities with trust-building in interactions.
• Proven ability to handle objections and communicate value of products/services.
• Customer-oriented mindset focused on satisfaction.
• Empathy, patience, and resilience in challenging situations.
• Willingness to learn new tools and processes quickly.
• Good organizational and time-management skills.
• Goal-oriented with KPI focus.
• Experience in iGaming is a plus.

Responsibilities

• Provide high-quality, personalized customer support to Bronze VIP users.
• Handle requests from the Retention team to boost engagement.
• Promote platform activities and experiences (tournaments, quests, etc.).
• Conduct interviews with Bronze VIP users to collect feedback and improve experience.
• Increase satisfaction through proactive communication and issue resolution.
• Identify opportunities to upgrade Bronze VIP users to higher tiers.
• Handle objections professionally and communicate product value.
• Assist customers with verification when necessary.
• Work toward KPIs and personal performance targets.
• Maintain knowledge of products, services, tools and features.
• Collaborate with internal teams for consistent service quality.
• Work a Monday–Friday schedule 13:00–22:00 Kyiv time.

Skills

German language

Communication

CRM skills

Objection handling

Empathy

Organizational skills

Job description

Jobgether is partnering with a tech-focused company to hire a German-speaking Customer Success Manager based in France. You will build strong relationships with Bronze VIP users, deliver personalized support, and promote platform activities while guiding customers toward higher VIP tiers.

You will work remotely in an international team, communicate effectively by phone and email, and contribute to satisfaction and retention through proactive care and insights into user needs.